Common Questions from our Keller Residential Customers
Where is your monitoring station located?
Not far from Keller, TX! The monitoring station is in Plano and offers one of the fastest alarm response times in the industry.
Can you secure my home using my existing security equipment?
Yes. For residents in Keller, we can indeed use any hardwired door and window contacts, motion detectors,
smoke detectors, glass breaks, etc.
However, the control panel and key pads must be DSC. In the event that DSC is not your brand,
we can replace them for a minimal cost.
What brand of security equipment do you use?
We secure all Keller, TX homes with DSC (Digital System Control) equipment. DSC is very popular in Texas and is the current industry leader in offering a very reliable and user friendly product.
My Keller home just needs a basic security system. What would that include?
Contacts for all exterior doors, a motion detector, control panel, keypad, backup battery, A/C plug, yard sign, and window stickers.
My Keller home needs every room protected. How would you provide that?
With the proper devices installed, such as glass breaks, motion detectors, and window/door contacts - all rooms will be protected.
How are smoke detectors part of my Keller home security system?
Our smoke detectors are integrated into the system. They notify our monitoring station the moment smoke is detected.
Can I use my builder-installed smoke detectors?
Unfortunately no, our smoke detectors are specially designed to work in correlation with your home security system.
All Keller residential customers will need our smoke detectors installed.
My home does not have a landline phone.
No problem. This is a common situation with Keller, TX homes. We can simply install a Wireless Transmitter.
Must I sign a long term contract?
No! We believe that we should earn your business every month by giving you the best service possible.
Our Keller residential customers stay with us, not because they have to, but because they want to.
What are your response times in the event of an alarm?
Our response times to Keller residents are one of the fastest in the industry.
Our usual response time is 30 - 90 seconds. Our customers are continually amazed.
However, during "rush hour" our response time could be slightly longer.
Do you install security cameras?
Yes! We have multiple options available, depending on your application and needs.
Can I see my cameras from another location?
Yes our cameras are Internet enabled for easy access via a computer or smartphone from anywhere in Keller, anywhere in Texas,
even anywhere in the world.
Can my security cameras be monitored as well?
Yes! Charges for monitoring Keller homes vary depending on the number of cameras and incidences.
Can I arm and disarm my security system from my smartphone?
Yes! We can install an additional piece of equipment that has that capability.
Do you have a referral program?
Yes, we actually have a very generous, progressive referral program.
One FREE Month of Monitoring
· For referring a new Keller-area monitored security customer.
One Year of FREE Monitoring (a value of 217.13) * †
· Refer three (3) new Keller-area monitored security customers.
Lifetime of FREE Monitoring
· Refer five (5) new Keller-area monitored security customers. * §
* Does not include wireless monitoring charges.
† New customers must remain a monitored customer for a minimum of one year.
§ Must have five (5) active customers at all times to receive free monitoring.
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